CRM or Customer Relationship Management is a strategy and technology-based system through which an organization manages its relationship management, sales, marketing and customer service activities with its customers in a more efficient and organized manner. An effective CRM Setup plays an important role in increasing the business success of the organization. The first step of CRM Setup is to determine the needs and goals of the organization. Since the type of business of each organization is different, the CRM system also needs to be customized accordingly. For example, sales tracking, lead management, customer support, marketing automation, etc., which are more important, must be determined first. The second step is to select the appropriate CRM software. There are different types of CRM systems available in the market—cloud-based, on-premise or hybrid. It is very important to select the right software by considering the organization's budget, team size, data security and future...