In the current digital era, Review Management is considered a very important business strategy. Customers now rely heavily on online reviews, ratings, and opinions before purchasing a product or service. As a result, Review Management plays a vital role in building and maintaining an organization's online reputation. Review Management refers to an organized process of collecting, monitoring, analyzing, and responding to online reviews given by customers. It is not just a matter of handling negative comments, but also an effective method of increasing brand credibility by leveraging positive reviews. Positive reviews are a great asset for businesses. They attract new customers, increase sales, and build trust in the brand. Through Review Management, organizations can encourage satisfied customers to leave reviews and display them correctly on various digital platforms. This creates a strong position in the competitive market. On the other hand, negative reviews can harm the busin...